When will my order be dispatched?
Your order will be dispatched within 2 business days from the time it is placed on our website.
Where are the orders shipped from?
All orders are shipped from our dispensing facility in the UK.
How long will it take for the delivery?
Our standard delivery time is between 10-15 business days. The majority of our orders are delivered within 10 business days, however, we advise our customers to allow for 15 business days from the shipping day. In case, your order is not delivered within 30 business days, kindly contact our customer support team for assistance.
How will I know my order is shipped?
You will receive a shipping confirmation email to your registered email address as soon as your order is shipped. You can also check the status of your order by logging in to your account on our website. If you do not receive a shipping confirmation email or are unable to check the status of your order on our website, please send us an email at contact@PetCareClub.com.
How much is the shipping cost?
We offer Free Shipping Worldwide* on all orders irrespective of the size to most of the cities and regions, however we have to make special arrangements for some areas which are not covered by our postal/courier partners. In such cases, cost will depend on the weight and zone defined by our courier partners and customers will be charged accordingly. We do though offer tracked shipping too that comes at a cost of $6.99!
Please note that it may take up to 2 to 3 days, after the order is shipped, for the tracking numbers to be reflected in the tracking system.
Can I change my order?
Yes, you can change your order before it is shipped from our facility. To make changes to your order, please contact our customer support team at our toll-free number 1-800-304-1918, Mon - Fri: 9AM - 9PM CST / Sat: 9AM - 6PM CST or email us at contact@PetCareClub.com at the earliest.
Can I cancel my order?
Yes, you can cancel your order before it is processed. Once processed, it will not be possible for us to cancel the order. Please contact our customer support team on toll-free number 1-800-304-1918, Mon - Fri: 9AM - 9PM CST / Sat: 9AM - 6PM CST or email us at contact@PetCareClub.com at the earliest.
How do I check the status of my order?
You can check the status of your order by logging into your account on our website and clicking on the order number. Alternatively, you can contact our customer support team at our toll-free number 1-800-304-1918, Mon - Fri: 9AM - 9PM CST / Sat: 9AM - 6PM CST or email us at ccontact@PetCareClub.com.
My order was delivered damaged, what do I do?
If you receive damaged product(s), please email us pictures of the product(s) and your order details at contact@PetCareClub.com and we will be in touch with you to resolve this to your satisfaction.
Will my return be accepted and refunded automatically?
We only accept returns authorized by our customer support team. Before making a return, customers are requested to contact our customer support team to authorize the return and get a Return Authorization Number (RAN). Returns without an RAN number are not subject to refund.
Can I return my order?
Yes! You can return the order. We follow "No questions Asked" return policy and STANDBY by our 100% Money Back Guarantee. If for some reason you wish to return your order, please contact our customer service team within 5 days of delivery. No returns will be accepted unless authorised by our team. Please ensure that all returns are in their original packaging and in a sealed condition.
Note: We are not able to accept returns or issue refunds for any opened or used product.
Will I get a full refund on my returns?
You will receive a full refund of your order value within 4-5 business days.
How secure are my personal details?
We understand the importance of your privacy. Therefore, we adhere to the rules of international privacy standards. We do not share your personal information with third parties unless required by law. All your information is completely safe and secured. For more information read our Privacy Policy.
I have forgotten my password, what should I do?
Please click on the Sign In button on the Home Page. It will direct you to the Customer Login page. Now, click on Forgot Password button to receive an email with a link. By clicking on the link, you will be redirected to a new page where you can reset your password. Alternatively, you can contact our customer service team for assistance.
Is shopping with PetCareClub secure?
Yes, shopping with PetCareClub is completely safe and secure as we strictly adhere to the PCI (Payment Card Industry) standards. We use the latest 256-bit encryption (SSL technology) on our payment gateways and do not share any of your confidential information with third parties. For more information see our Privacy Policy.
How can I change my account details?
You can change information in your account anytime by signing into your account and updating the relevant information. Alternatively, you can contact our customer service team for assistance.
Why does my credit card statement show a "foreign card fee" or International Fee along with my transaction with PetCareClub?
As we are a global supplier, we are based outside the USA. So, a small number of credit card companies impose a small "foreign transaction fee" on your purchase. This happens rarely, and if it does, it's usually only 1 or 2% and we're confident you will still be pleased because of the lowest price of our products. If you are unsure whether your credit card company imposes such a fee, you may wish to contact them before you order.
My card kept declining, but it is not overdrawn, what should I do?
Some banks/card companies do not permit international transactions without prior approval. If your card gets declined multiple times, please try contacting your bank/card company and ask them to enable your transaction with PetCareClub. You may call our customer support team for more information on this.
Sometimes images on website are different from product received, why?
All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.
I have more questions, other than what is displayed here. What should I do?
If you have more questions or queries, you can always contact us. Our customer support desk is always happy to hear from you. You can drop us an email at contact@PetCareClub.com or call us on our Toll-free number 1-800-304-1918.
Are your products authentic?
We only sell name-brand and genuine products, sourced from the manufacturers and authorized resellers. All our products are official versions, manufactured by the same manufacturer who makes the equivalent product for the USA and other markets worldwide.
